Please read these Terms and Conditions ("Agreement") carefully before booking any on-demand home cleaning, repair, cook, or valet chauffeur services through the ZivBit website, mobile application, or phone helpline. By confirming a booking, you agree to be bound by these terms.
1. The 10-Minute Dispatch SLA
ZivBit operates hyper-local micro-hubs across designated zones in Bengaluru. Our 10-Minute Arrival SLA applies to all Express bookings within our verified coverage hubs (including Indiranagar, HSR Layout, Koramangala, Whitefield, Bellandur, JP Nagar, etc.).
In rare events of severe monsoon flooding, force majeure road blockages, or unpreventable vehicle incidents, our dispatch desk proactively updates the customer with live GPS ETA and priority resolution.
2. Standardized Pricing & Zero Surge Guarantee
All service rates on our booking platform are standardized and fixed:
- No Arbitrary Demands: Service heroes are strictly prohibited from demanding extra cash or negotiating rates at the customer's doorstep.
- Zero Surge Pricing: We do not apply peak rain or weekend surge fees.
- Materials & Eco-Formulas: Machine buffing pads, cleaning liquids, descalers, and sanitizers are provided by ZivBit at zero extra cost. Spare parts for electrical/plumbing repairs are billed at transparent actual MRP.
3. Cancellation & Rescheduling Policy
We respect flexibility. You may cancel or reschedule your booking at zero penalty:
- Instant Express Bookings: Free cancellation up to 3 minutes after booking confirmation. If cancelled after hero has arrived at your apartment gate, a nominal travel token may apply.
- Scheduled Future Slots: Free cancellation or slot rescheduling anytime up to 1 hour before the scheduled arrival window.
- Prepaid Refunds: All eligible refunds are credited back to the original source method within 24 to 48 banking hours.
4. 100% Free Re-Service Guarantee
Customer satisfaction is our utmost priority. If any aspect of a booked deep cleaning, kitchen degreasing, or repair service does not meet our quality checklist:
- Notify our support desk within 24 hours of service completion.
- A senior supervisor or expert team will be dispatched to inspect and re-service the missed areas completely free of charge.
5. Zero-Damage Insurance Policy
Every active ZivBit booking is automatically covered under our partner accidental property protection plan:
- Covers accidental physical damage to appliances, sanitaryware, or household fixtures caused directly during work execution under our Zero-Damage guarantee.
- Claims must be reported with photographic documentation within 12 hours of service completion.
- Wear-and-tear or pre-existing cracks/defects identified before service commencement are not covered.
6. Code of Conduct & Safety
All ZivBit specialists are verified through Aadhaar biometric authentication and local Bengaluru police record clearance. Customers and partners are expected to treat each other with mutual respect and dignity. Any form of harassment or unsafe working environment will result in immediate service termination and platform blacklisting.
7. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.